1. General
Aqua Aura reserves the right to update, modify, or change these Terms at any time. Updated Terms will become effective once published on the Website.
2. Product Information
We make reasonable efforts to ensure that product descriptions, images, colours, sizes, prices, and other information displayed on the Website are accurate.
Actual product colours may vary depending on your device or screen settings.
We reserve the right to correct errors, inaccuracies, or omissions and to update product information at any time.
3. Product Availability
All products are subject to availability.
We reserve the right to limit quantities, discontinue products, or cancel orders where a product is unavailable or cannot be fulfilled.
If an order is cancelled by us after payment has been received, the applicable amount will be refunded through the original payment method or another permitted method.
4. Pricing
All prices displayed on the Website are in Indian Rupees (INR), unless otherwise stated.
Prices may be changed at any time without prior notice.
Applicable shipping, delivery, taxes, or additional charges will be displayed during checkout wherever applicable.
5. Orders
Placing an order constitutes a request to purchase the selected products.
An order may be accepted, rejected, or cancelled by Aqua Aura in circumstances including product unavailability, pricing errors, suspected fraudulent activity, or other operational reasons.
Customers are responsible for providing accurate billing, shipping, and contact information.
6. Payment
Orders may be paid through the payment methods made available on the Website.
By completing a payment, you confirm that you are authorised to use the selected payment method.
Payment processing may be handled by third-party payment service providers. Aqua Aura does not generally store complete payment card or banking credentials.
7. Shipping & Delivery
Orders will be shipped to the address provided at checkout.
Delivery timelines are estimates and may vary due to courier delays, weather, holidays, operational issues, remote locations, or circumstances beyond our reasonable control.
Customers are responsible for ensuring that their shipping address and contact details are accurate.
8. Cancellation
Orders may be cancelled fully or partially before the order is released for dispatch or shipped, subject to our Cancellation Policy.
Once an order has been released for dispatch or shipped from our delivery location, cancellation may not be accepted.
For approved cancellations, refunds will be processed according to our Return, Refund & Cancellation Policy.
Payment gateway charges may be deducted from the refund amount where applicable. These charges may be approximately 2.35% of the product/order value, depending on the payment method.
9. Returns & Exchanges
Returns and exchanges are governed by the Return, Refund & Exchange Policy published on the Website.
Swimwear / Bikinis
All swimwear, including bikinis and related swimwear products, is non-returnable and non-exchangeable due to hygiene considerations.
Accessories
Eligible accessories may be returned or exchanged within the applicable period and subject to the conditions, charges, and product requirements specified in the Return, Refund & Exchange Policy.
Damaged, defective, faulty, or incorrectly delivered products may be eligible for an appropriate resolution after verification.
10. Intellectual Property
All content available on the Website, including product images, photographs, videos, graphics, logos, trademarks, text, product descriptions, designs, and Website layout, is owned by or licensed to Aqua Aura and is protected by applicable intellectual property laws.
You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit Website content without prior written permission.
11. Prohibited Use
You agree not to:
- Use the Website for unlawful purposes
- Attempt to gain unauthorised access to the Website or its systems
- Interfere with Website security or functionality
- Submit false or misleading information
- Use automated systems to scrape or copy Website content without permission
- Engage in fraudulent transactions
- Misuse promotional offers or discount codes
12. Limitation of Liability
To the extent permitted by applicable law, Aqua Aura shall not be liable for indirect, incidental, special, or consequential losses arising from the use of the Website or products purchased through it.
Nothing in these Terms is intended to exclude or restrict any liability that cannot legally be excluded or restricted.
13. Force Majeure
Aqua Aura shall not be responsible for delays or failure to perform its obligations where such delay or failure results from circumstances beyond its reasonable control, including natural disasters, governmental restrictions, strikes, transportation disruptions, technical failures, pandemics, or other unforeseen events.
14. Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of India.
Any disputes arising in connection with the Website, products, or these Terms shall be subject to the jurisdiction of the courts of [City, State, India], subject to applicable law.